Report a delivery issue

Did something go wrong with your delivery?

We sincerely apologise that your order did not arrive in the best conditions. We take every incident very seriously and do everything we can to provide you with a swift solution.

A few essential rules at the time of delivery:

Before signing the delivery note, always inspect your order in the presence of the courier:

• If you have any doubt or notice visible damage — damaged parcel, signs of impact, open packaging — refuse the parcel or add precise and detailed reservations on the delivery note.
• Never sign without reservations if you notice a problem, however minor. Signing without reservations constitutes acceptance of the delivery in good condition and makes any subsequent claim impossible.
• If the courier does not give you time to inspect the parcel, state this explicitly in your reservations.

To ensure your request is processed as quickly as possible, please complete the form below. Please note that any claim must be submitted within 48 hours of receiving your order, accompanied by the reservations noted on the proof of delivery. After this deadline, we will no longer be able to open a dispute with the carrier.

For your claim to be accepted, please gather the following before you begin:

• Photos of the damage — damaged parcel, broken bottles, damaged contents, taken at the time of receipt
• The transport labels visible on the cases or parcel received
• Your invoice number, available in your order confirmation or your customer account

Your satisfaction is the absolute priority of all Millésima teams. Thank you for your trust.